EXP Niagara - The Official Destination Education & Visitor Services Training Program
Facilitated by the Niagara Tourism & Convention Corporation
The Niagara Tourism & Convention Corporation's new training program provides our Niagara USA hospitality and tourism community with the knowledge and tools needed to enhance visitor experiences by educating them on our destination's tourism product and customer service designed specifically for our visitor. Watch the video below and learn more about EXP Niagara!
The program is currently comprised of six video-based programs which are housed on an e-campus and can be accessed from any computer, tablet or mobile device. Total training time is approximately one hour.
Research shows that positive experiences with visitor-facing staff are critical to driving repeat visits and positive word of mouth. By members of the Niagara USA hospitality and tourism community becoming Certified EXP Pros, your business will contribute to positively effecting the visitor experience in the destination.
Participant benefits include:
EXP Niagara is FREE to all Niagara County hospitality and tourism partners. The cost for the program has been generously underwritten by the Niagara Tourism & Convention Corporation (NTCC).
Because EXP Niagara is housed on a web-based e-campus, participation requires a username and password for each person to log into the site.
Here's what we will need from you:
Learn more by contacting Lana Perlman, Director of Visitor Services, via phone, 716-282-8992 x316 or email, email@example.com.